At Gape Golden Ape LTD, we strive to provide the best possible experience to our customers. This Refund and Cancellation Policy outlines the terms and conditions regarding refunds and cancellations for our services and products.

1. Refund Policy

a. Eligibility for Refunds

Refunds may be issued under the following circumstances:

• If the service or product purchased is not delivered as promised due to an error on our part.

• If you cancel the service or order within the allowed cancellation period (see Section 2).

• If a duplicate payment is made due to a technical error.

b. Non-Refundable Cases

Refunds will not be issued under the following circumstances:

• If the service or product has been successfully delivered as per the agreed terms.

• If the issue arises due to a user error or failure to follow provided instructions.

• For change-of-mind requests after the service or product has been delivered.

c. Refund Process

To request a refund, please contact us at info@golden-ape.app with the following details:

• Your name and contact information.

• Order ID or transaction reference number.

• Reason for the refund request.

Refunds will be processed within [7–14 business days] after the request has been approved. The amount will be credited to the original payment method used.

2. Cancellation Policy

a. Service Cancellation

• You may cancel a service or subscription within [Insert Allowed Cancellation Period, e.g., 24–48 hours] of placing the order to be eligible for a refund.

• Cancellation requests made after the allowed period will not be eligible for a refund.

b. How to Cancel

To cancel a service or subscription, please email info@golden-ape.app with the following details:

• Your name and contact information.

• Order ID or subscription details.

• Reason for cancellation (optional).

c. Cancellation Confirmation

Once your cancellation request is processed, you will receive a confirmation email. If eligible, refunds will be processed as per Section 1(c).

3. Exceptions

• For digital services or downloadable content, cancellations and refunds are not allowed once the service has been initiated or the product has been downloaded.

• For time-sensitive or custom services, cancellation may not be possible after work has commenced.

4. Changes to This Policy

We reserve the right to update this Refund and Cancellation Policy at any time. Any changes will be posted on this page with the updated effective date.

5. Contact Us

If you have any questions or concerns about our Refund and Cancellation Policy, please contact us at:

Email: info@golden-ape.app

Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ